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JAX Chocolate and Coffee Festival

Privacy Policy

1. Information We Collect
We collect information directly from you when you interact with the Site, and automatically as you browse the Site.
A. Information You Provide Directly
This information is typically collected when you purchase tickets, subscribe to a newsletter, enter a contest, or contact us directly. This may include:

  • Contact Data: Name, email address, postal address, and telephone number.

  • Transaction Data: Payment information (which is processed by third-party payment processors and not stored by us), ticket purchase history, and billing details.

  • Communication Data: Information contained in communications you send to us, such as inquiries or feedback.

B. Information Collected Automatically
When you visit our Site, we automatically collect certain information about your device and browsing activity:

  • Usage Data: Information about how you use the Site, including the pages you view, the time and date of your visit, and the time spent on those pages.

  • Technical Data: Your Internet Protocol (IP) address, browser type, operating system, and unique device identifiers.

  • Cookies and Tracking Technologies: We use cookies, web beacons, and similar tracking technologies to track activity on our Site and hold certain information. You can set your browser to refuse all or some browser cookies, but this may affect the functionality of the Site.


2. How We Use Your Information
We use the information we collect for the following purposes:

  • To Provide Services: To process and fulfill your ticket purchases, manage your registration for the Event, and send you confirmations.

  • Communication: To send you updates, promotional materials, event announcements, and newsletters, where you have consented to receive them.

  • Site Improvement: To monitor and analyze trends, usage, and activities in connection with our Site to improve its functionality and user experience.

  • Security and Legal: To detect, prevent, and address technical issues, fraud, or other illegal activities, and to comply with legal obligations and enforce our Terms and Conditions.

 

3. Disclosure of Your Information
We may share your information with third parties in the following limited circumstances:

  • Service Providers: We share information with third-party vendors, consultants, and service providers who perform services for us or on our behalf, such as payment processing companies (e.g., Ticket platform), email marketing providers, and web hosting services. These parties are contractually obligated to keep your information confidential.

  • Marketing and Promotions: If you opt-in, we may share information with our sponsors or partners so they can contact you with relevant offers or promotions related to the Event.

  • Legal Requirements: We may disclose your information if required to do so by law or in the good faith belief that such action is necessary to comply with a legal obligation, protect the rights or property of the Festival, or ensure the safety of the public or attendees.

 

4. Third-Party Websites
Our Site may contain links to third-party websites, such as vendor pages or social media platforms. This Privacy Policy does not apply to the practices of other entities that the Festival does not own or control. We encourage you to review the privacy policies of any third-party sites you visit.

 

5. Data Security
We implement reasonable technical and organizational measures designed to protect your information from unauthorized access, use, alteration, or disclosure. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure.

 

6. Your Rights and Choices

  • Opt-Out of Marketing: You may unsubscribe from our marketing communications at any time by following the "unsubscribe" link located at the bottom of our emails.

  • Cookies: Most web browsers are set to accept cookies by default. You can usually choose to set your browser to remove or reject browser cookies.

 

7. Changes to This Privacy Policy
We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page and updating the "Last Updated" date at the top of the policy.

 

8. Contact Us
If you have any questions about this Privacy Policy, please contact us at: hello@jaxchocolateandcoffee.com

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